• Returns are only accepted for unused and unopened products.
• Requests must be submitted within 7 days of delivery.
• Return shipping costs are the responsibility of the customer, unless the item was incorrect or damaged upon arrival.
• Refunds are issued once the return is received and inspected.
• To initiate a return, please reach out to our team at hello@ashusmatcha.com with your order number and details.

Once we've received and reviewed your return, we'll let you know if your refund has been approved. If approved, it will be automatically processed back to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Please inspect your order upon arrival and contact us immediately if your item is damaged, defective, or incorrect. We'll do our best to make it right.

We do not accept returns on the following:

• Perishable goods (including matcha and other food products)
• Custom or personalized items
• Personal care items (such as skincare)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

If you have a question about a specific item, feel free to get in touch.

The quickest way to get what you need is to return the item (if eligible) and place a new order separately.

• Route Package Protection is automatically added at checkout. You may opt out, but please note that opting out waives coverage for lost or stolen shipments.
• Route Protection cannot be added after an order is placed. If your order hasn't been fulfilled yet, you can cancel and reorder with Route added.